When can I expect my International order?

Globally, everyone is still dealing with the aftermath of the pandemic, and the shipping delays that it has caused. Because of this, shipping times are slightly longer than usual.

You will receive email with tracking information for your item when your order has been prepared for shipment. International orders are shipped out on Tuesday and Thursday.

Some countries are still showing large delays with processing shipments through customs. This is the main reason for international shipping delays.

APC, our international shipping partner, uses different shipping carriers to ship to different countries. In your tracking details, APC will share what shipping carrier is responsible for delivering your order. They also provide an estimated delivery time frame based on the tracking details and typical transit times.

It is very common for tracking to go a week or more without any updates. This does not mean that there is an issue with your order. And in most cases, if your order is lost or damaged, it will be confirmed through the tracking details, and we will be happy to work with you to resolve the issue.

We would like to note that Streamily is not responsible for and does not cover any duty fees or taxes that might be due upon delivery.